Privacy Policy

1) Information We Collect

We collect information in the following ways:

• Information you provide when using the Services: name, email, phone number, delivery & billing addresses, reservation details, special instructions (e.g., dietary notes), gift wrap messages, and feedback or reviews.
• Order & payment details: items ordered, prices, discounts, taxes, and totals. We use third-party payment processors; we do not store full payment card numbers.
• Account & loyalty data (if applicable): username, preferences, rewards history.
• Device & usage data: IP address, browser type, device information, pages viewed, referring/exit pages, and timestamps.
• Location data (with your permission): approximate or precise location to show nearby stores, delivery availability, or pickup options.
• Communications: your messages to customer support, marketing preferences, and notification settings.
• Social or single sign-on (if offered): basic profile info as permitted by the provider.

2) How We Use Information

• Provide, operate, and improve the Services (menu browsing, ordering, delivery/pickup, reservations).
• Process transactions, apply discounts/promos, and send confirmations and receipts.
• Personalize your experience (saved addresses, reorder suggestions, preferred items).
• Provide customer support and respond to inquiries.
• Send service communications (order status, account notices). With consent or as allowed by law, send marketing messages.
• Monitor and analyze usage, performance, and trends to improve quality and reliability.
• Prevent fraud, enforce terms, and comply with legal obligations.

3) Legal Bases (EEA/UK)

Where GDPR/UK GDPR applies, we process personal data on these bases:

• Performance of a contract (e.g., to fulfill your order or reservation).
• Legitimate interests (e.g., improve Services, prevent fraud) balanced against your rights.
• Consent (e.g., marketing, precise location, certain cookies). You may withdraw consent at any time.
• Legal obligations (e.g., tax, accounting, regulatory requirements).
• Vital interests (e.g., safety incidents or product recalls).

4) How We Share Information

We share information with trusted service providers who help us operate the Services, including:

• Payment processors and fraud-prevention providers.
• Hosting, cloud infrastructure, and data storage providers.
• Analytics, performance monitoring, and error-tracking tools.
• Messaging and email delivery providers (transactional and, if opted-in, marketing).
• Delivery, courier, or logistics partners, when needed to fulfill your order.
• Customer support and ticketing platforms.

We may disclose information if required by law, in connection with corporate transactions (e.g., merger, acquisition), or to protect our rights, users, and the public. We do not sell personal information as commonly understood; where local law (e.g., CPRA) defines “sale” or “sharing” to include certain advertising practices, you may have additional rights described below.

5) Cookies & Tracking Technologies

We use cookies, local storage, and similar technologies to keep you signed in, remember preferences, maintain your cart, and analyze usage. Categories include:

• Strictly necessary: required for core functionality (e.g., cart/session).
• Performance/analytics: help us understand and improve the Services.
• Functional: remember choices (e.g., saved addresses, language).
• Advertising (if used): measure and deliver relevant offers.

You can manage cookies in your browser settings. Some features may not function without essential cookies. We currently do not respond to “Do Not Track” signals.

6) Data Retention

We retain information for as long as necessary to provide the Services and for legitimate business or legal purposes. Typical periods:

• Order records: retained to comply with tax and accounting obligations.
• Account & preferences: retained while your account is active or as required to provide the Services.
• Marketing data: retained until you opt out or after a period of inactivity.
• Logs/analytics: retained for a reasonable period to ensure security and performance.

7) Security

We implement technical and organizational measures designed to protect personal information, including encryption in transit, access controls, and regular monitoring. No system is completely secure; we cannot guarantee absolute security.

8) Your Rights & Choices

Your rights depend on your location and applicable law. They may include:

• Access to the personal data we hold about you.
• Rectification of inaccurate or incomplete data.
• Deletion (erasure) in certain circumstances.
• Restriction or objection to processing in certain cases.
• Portability of certain data.
• Withdraw consent where processing is based on consent.
• Region-specific rights (e.g., California residents under CPRA/CCPA: know, delete, correct, opt-out of “sale/share”, and limit use of sensitive data).

To exercise rights, contact us at privacy@luxepiecehomes.com. We may request information to verify your identity. You may also manage certain preferences (e.g., marketing) via unsubscribe links or account settings (where available).

9) Children’s Privacy

Our Services are not directed to children under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us to request deletion.

10) International Transfers

We may transfer, store, and process information outside of your country of residence. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) to protect personal data transferred internationally.

11) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version and indicate the “Last updated” date above. Material changes may be communicated via the Services or by email where appropriate.

12) Contact Us

If you have questions about this policy or our data practices, please contact us using the details above.